Managing Director, REME
Moaz Hamid joined REME in 2018 as managing director. In this role, he runs the company’s daily operations and creates the long-term roadmap and vision for the company. He is also focused on assuring that business development, tech team, product team, concierge and other REME staff offer the highest level of customer service that can help a large number of people. REME’s strategy is to view its role through the customer’s perspective to guarantee that the customer’s life is enhanced. Clients are made to feel that they are appreciated, part of the REME community, and that REME is adding value to their lives and making their lives healthier, happier and more creative and productive.
Prior to joining REME, Moaz served as a general partner at Google where he was instrumental in the growth of the Google Search Appliance, Google Maps, and Google Apps within the Emerging Market. As a general partner at Microsoft, he helped launch Windows Mobile with an emphasis on how it would improve the work environment. Moaz helped to make HTC a globally known brand by creating the company’s investment strategy, quality control, product management, marketing and operations strategy, etc. He also worked as a community evangelist at Palm and helped launch the Palm Treo, globally. He is an expert at hardware and software system integration and has advised and continues to work with over 5,000 global companies.
Moaz is also the chair of the advisory board for Startup Boost Los Angeles, a global tech non-profit pre-accelerator, with programs running in LA, New York City, London, Toronto, Seattle, Detroit, and Dublin. It is designed to teach startups everything they need to know in order for them to succeed in their venture. The program is sponsored by Google, Microsoft, Silicon Valley Bank, SoftBank, REME, and focuses on bringing together mentors and entrepreneurs. In addition to Startup Boost, Moaz also chairs the Advisory Board for Tangible Movement, a non-profit formed to inspire, educate and provide tangible support for youth & young adults.
Moaz is a graduate of the Genetic Computer School in Singapore, where he studied Systems Analysis and Design. He then went on to code and create user experience processes to match the customer experience for a multitude of organizations, following his graduation. Now, a San Francisco and SoCal resident, Moaz starts every day by meditating to become organized and focused for the day. He is also an avid runner, clocking 20K per week.
I come from a technology background and, initially, began working with health and wellness companies on the tech side. I applied my knowledge and experience from working with companies, such as Google and HTC, to provide value to them. After learning more about health and wellness and realizing how rewarding and life-changing it could be, I fell in love with the industry. I began dedicating a lot more time, energy and resources to it. Now, I’m Managing Director at REME.
Absolutely! The global health and wellness industry is actually not maturing the way it’s supposed to be. Growth has been shockingly slow! The same can be said for health and wellness in the workplace. Because organizations have not been able to successfully implement wellness programs, employees that are genuinely interested in joining and learning more about improving health and wellness have been unable to maximize and truly benefit from the programs are currently set in place. This is what REME is trying to change.
Because the way wellness is being implemented within the enterprise, the majority of employees aren’t finding the programs to be relevant or tailored to them and their specific goals. Additionally, many of the programs aren’t easily accessible. For these reasons, employees aren’t taking full advantage of the resources available to them, which is causing employers to lose interest and cut wellness programs as a whole. These are the biggest challenges we’re facing right now.
We want to create educational, accessible and personalized programs that not only educates employers, but also enhances the lives of their employees. Overall, we want to help our customers live healthier, happier, more productive lives.
We’re currently working on our AI integration with our services, which will help enhance our customers’ lives before even needing a service and after receiving services. We want to make a difference in their lives, so one day they won’t need these services because, now, they’re living more active, well and healthier lives.
Success for us is becoming part and engaging more with our community, and truly understanding why people are in need of the services REME provide. We also want to be the go-to resource as people become more and more busy in their daily lives, their careers and their personal lives. We want to help them fit wellness into their lives and make it a priority
My most difficult moment was taking over the company and looking at our own business model and the business models of other companies within the industry, and realizing that we were all approaching health and wellness in the wrong way. It was time for a shift.
At REME, we began to think more from a customer’s perspective and why they were in need of our services in the first place. From there, we developed our new and improved mission and company roadmap.
At the moment, the ideal experience is for customers to get home from their hectic lives and schedules, and within a few a minutes of booking, a REME expert is there to provide a service for them. Our experts are able come to wherever you are: your office, home, hotel, etc. And, no matter how busy your schedule, we’re able to book these services when they’re most convenient for you.
In the future, we’ll use our AI component to learn more about our customers and their daily routines and pain points to recommend daily activities and educational resources that help them build healthier habits, hopefully eliminating any stress or pain from their lives so they no longer require our services.
I encourage everyone to embrace and pursue their true passions, and consistently remind them that it’s okay to stray away from the path you thought you’d initially take. Like me, you could do well and be successful with one career, but fall in love with another. I think everyone should be true to themselves.
I’d advise others not to chase ideas and create services without sitting down and thinking about what problems they’re truly trying to solve.